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Customer Satisfaction Results

   
 

Riverwall Constructions values of Service, Communication, Quality, Professionalism and Knowledge are measured after the completion of every job.

All of our customers are invited to participate in a voluntary and anonymous survey to help Riverwalls management team measure the delivery of our values.

We have been conducting these surveys for over 12 months with the following results:

Questions (1 = low, 3 = average and 5 = exceptional)

Average Score (max 5)

  1. Please rate the timeliness of Riverwall staff and our trades – did they arrive when they said they would?

4.43

  1. Please rate the information you were provided by Riverwall regarding the progress and completion of your repairs?

4.35

  1. Was Riverwall and their sub-contractors polite & courteous at all times?

4.85

  1. How would you rate the quality of repairs?

4.80

  1. Were the repairs completed in-line with the agreed Works?

4.95

  1. Overall, how did Riverwall meet with your expectations?

4.50

 

 
 
 

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RIVERWALL CONSTRUCTIONS
Unit 14/58 Box Road, Caringbah NSW 2229, PO Box AA Miranda NSW 1490
P: (02) 9526 5800 F: (02) 9526 8922 E: info@riverwall.com.au W: www.riverwall.com.au
copyright 2010-2011 @ Riverwall Constructions